NOCN is a market-leading awarding organisation that has been providing qualifications for a wide range of Centres, including FE colleges and training providers, for 30 years both in the UK and internationally. We work with Centres to deliver a high quality and flexible service for learners to underpin our passionate belief in the power of education and its impact on communities and individuals. We offer all the advantages of being with a national awarding organisation with a diverse portfolio of qualifications, alongside providing a personalised, bespoke, service to our Centres and learners. As an accredited Leader in Diversity we are proud of our reputation as a provider of fully accessible, trusted and flexible qualifications.

The purpose of this qualification is to equip learners with the knowledge and understanding to progress to further training in or progress into a job role in the customer service industry.

Target Audience

This Level 1 qualifications is primarily for learners aged 14 and above and who want to continue their education and develop their knowledge/competencies and understanding of customer service.

Entry Requirments

There are no formal entry requirements for learners undertaking this qualification. The qualification can be undertaken without any previous training or qualifications in this subject area.

Assessments

This qualification will be assessed through an internally set and internally assessed portfolio of evidence.