The suite of NOCN Level 2 Retail Skills qualifications are designed for people working in the retail industry, including retail sales people, retail assistants, counter assistants, stockroom/warehouse assistants, visual merchandisers, cash point operators and managers in these roles.

Learners must achieve a minimum of 24 credits. 8 credits must be taken from Mandatory Group A. A minimum of 7 credits must be taken from Mandatory Group B. The remaining 9 credits can be achieved from any combination of units in Mandatory Group B, Optional Group C and Optional Group D. A maximum of 5 credits can be taken from Optional Group C and a maximum of 9 credits can be taken from Optional Group D. A minimum of 15 credits must be achieved at Level 2.

The suite of qualifications are particularly suitable for those who need to:

• understand the business of retail
• understand customer service in the retail sector
• understand how a retail business maintains health, safety and security on its premises
• understand the retail selling process
• understand how individuals and teams contribute to the effectiveness of a retail business
• understand the control, handling and replenishment of stock in a retail business
• understand the handling of customer payments in a retail business
• work effectively in a retail team
• keep stock at required levels in a retail environment
• keep a retail unit secure
• maintain health and safety in a retail environment.